Dear PoPville readers,
Hi everyone! This is Ogi, the Operations Manager at Well-Paid Maids. As you may know, our company is the D.C. area’s only living-wage home cleaning service. All our employees make at least $17/hour and receive a full benefits package including 22 paid days off, health, dental and vision insurance, and 100% employer-paid commuting.
As you may also know, our business was shut down from mid-March through August. When we started back up again after being closed for so long, no one knew how it was going to go. For example, our staff had many new procedures to follow such as temperature checks, symptom assessments, wearing masks, sanitizing between appointments and switching over to disposable cleaning supplies.
And our customers had some new rules too, such as wearing a mask while providing home access, vacating their home during the cleaning, and letting cleaners open windows while they work for increased ventilation.
I’ll be honest — I was nervous. Why? Because as our Operations Manager, I am the main person interacting with customers and employees! With so many new things for everyone to do, I was worried that everything was going to go haywire.
After 6 weeks though, I am glad to report that everything is going smoothly! And do you know why? Because we have the best employees and the best customers we could ever ask for. Day in and day out, while we all deal with this new reality, I see time and again that our customers are so caring, understanding, and flexible and that our employees are so dedicated, organized and professional.
To all of our customers and employees reading this, thank you! And if you’re not booking with us yet, I encourage you to give us a try. Our new approach to business is working well for everyone and we’d love a chance to give you a clean home during this difficult time.