I was wondering if this has happened to anyone else and if we can do anything about it. My husband bought tickets to (potential) Game 5 of the World Series during the presale on Thursday, received confirmation of the sale, charged the credit card, and then Friday they canceled our tickets without explanation. My husband and I have been calling and, no reason is being given.
Update! My husband spoke to customer service again and gave a long-winded explanation of what happened. This rep said that apparently we were swept up in some anti-hacking measures. They wouldn’t honor the same game but they let us buy tickets to game 4 on Saturday. If anyone else has this issue, they need to call, be prepared to wait on hold for a while and don’t back down.”