From Pepco:
“With the federal government shutdown beginning October 1, Pepco is providing impacted customers with enhanced resources and support measures to help manage energy bills and maintain service continuity.
Available support includes:
- Flexible payment options: Impacted customers can access payment arrangements up to 12 months and budget billing plans to help manage monthly expenses and avoid service disconnection.
- Late payment charge waivers: A 30-day waiver on late payment charges will be granted in increments for affected customers.
- Streamlined verification: Customers will not be required to provide government ID to access additional support measures. Government furlough characteristics will be added to customer accounts to properly track impacted customers.
- Proactive Assistance Resources: Customers will be connected to agency assistance programs and tools, including:
- Pepco’s Assistance Finder tool which helps identify bill assistance and energy efficiency programs that customers may qualify for.
- Single Stop, which helps customers quickly and privately check if they qualify for other benefits, including help with housing, money, food, school, healthcare, childcare, taxes, utility bills, and more. Customers can access the tool anytime on their phone, tablet, or computer.
Impacted federal workers should contact Pepco’s Customer Care team at 202-833-7500 for more information about these added support measures and how to access them.
“We understand that a government shutdown brings real hardship and uncertainty for many of our customers, especially the federal workers and families who call the District and surrounding Maryland counties home,” said Amber Perry, Pepco region president. “As the energy provider for the nation’s capital, we are committed to supporting the vitality and resilience of our community during challenging times. That’s why we’re offering enhanced assistance programs and working closely with customers who may be impacted, to ensure they continue to have access to the essential services they rely on.”
Pepco also offers programs to support all customers and make it easier for them to track and manage their bills, including:
- Pepco’s Customer Relief Program offers eligible limited- and moderate-income customers up to $300 in relief on their energy bill.
- With the Gift of Energy, anyone can make a payment toward a friend or family member’s energy bill.
- High-usage alerts enable customers to receive notifications when their usage is trending higher than normal, helping them manage overall energy use. Additionally, energy-management tips are available to help customers save money now and on future energy bills.
- Energy efficiency offerings are available, including services and incentives designed to help income-eligible residential customers reduce energy use now and in the long term.
Customers can learn about these programs and more at pepco.com/BillSupport.”