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via DDOT

“Dear PoPville,

Are there different rules for where (in terms of geographic zones, not sidewalk vs traffic lane) one can ride regular versus electric capital bikeshare bikes in the district?

I used to commute daily as a capital bikeshare member, but now that I live in Van Ness, I only use the system on the rare occasion that I feel like chancing my safety on the bike-lane-less CT Ave corridor. This evening I juuuust missed an L2 home after dinner in Adams Morgan, and so I went to the nearest bikeshare station and picked up the only thing available – an e-bike (my first ever ride on one). I then proceeded to stow my phone away safely (notifications silenced) and ride straight up to the docking station across from Bread Furst. I docked the bike with a happy little green light, walked the rest of the way home, and pulled out my phone – which displayed a several-minute-old push notification from the Lyft app that I was “outside the allowed area” (or some such) and needed to return immediately. Read More

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“Dear PoPville,

The degradation of the Bikeshare system has been building for a couple years now, but the last few months have seen a massive acceleration to that trend to the point this system is becoming completely unusable. There is zero maintenance done by Lyft at this point. Over the last few weeks the majority of the bikes I get are malfunctioning, either with no e-assist from the e-bikes or chain problems on the normal bikes.

And this is when I am lucky to actually find an available bike because there are so many out of commission (not just bikes, but there have been obvious problems with the docks everywhere), Read More

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From the Mayor’s Office:

“Today, Mayor Muriel Bowser, officials from the District’s Department of Transportation (DDOT), and local and federal partners unveiled the completion of the 9th Street NW two-way protected bike lane and announced the addition of nearly 700 next-generation e-bikes to the Capital Bikeshare program. Read More

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photos courtesy Lime

From Lime:

“Lime, the global leader in shared electric vehicles, is proud to have been awarded permits to continue operating shared e-bikes and e-scooters in Washington, DC through December 31, 2024. Lime will operate 2,500 each of its industry leading Gen4 e-bikes and e-scooters equipped with lock-to technology in the District. Read More

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“Dear PoPville,

I’ve heard that Lyft/Capital Bike Share has drastically stopped rebalancing downtown and has discontinued endless docks in the mornings to push more people to use Lyft which generates more income for them. I think the city has partnered and cooperated with them a lot but Lyft/Capital Bike Share kind of appears to changing the model. Does anyone know if the city is addressing this with Lyft/Capital Bike Share? I’m an annual member and use CBS daily. I understand that patterns have changed since the pandemic but pushing people to use Lyft (and/or just giving up) feels a little like a bait and switch, especially after the city has been so cooperative. And if the riders have noticed where you now routinely can’t get a bike/drop off a bike certainly Lyft/CBS knows and is choosing to not do anything about it?

This screen grab (above) is from 9:45 this morning (Wednesday) but it’s a representation of basically every morning now.”

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“Dear PoPville,

As more and more of us are going back into the office full time it seems like Capital Bike Share (which I love!) hasn’t kept up with the city’s rush hour demand. In the past few weeks it’s become increasingly difficult to find an empty dock downtown in the morning or find a bike in Shaw in the mornings. Read More

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photo by Eric P.

“Dear PoPville,

I was taking a Capital Bikeshare last night when my phone died. When I got to the dock I noticed that the light didn’t turn green, but flashed red, yellow, green. I left it anyway because I feel like the dock sometimes doesn’t accept a bike for any number of reasons and I couldn’t get it back out.

On my way home I went to take a bike again with my bike key, but couldn’t unlock any bikes. Read More

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“Dear PoPville,

Help! Do you happen to know who is overseeing Cabi in our region and have any means to contact a real, live person (in the region)?

Calls to the Cabi number now go to Lyft support in Guatemala. Customer service for Cabi used to be fantastic. Now, it is run by a call in service that has no ability/authority to fix a problem. They simply listen to the customer and agree that there is reason to be frustrated. Read More

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