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Thanks to a reader for sending from Washington Sports Clubs:
“On September 14, 2020, Town Sports International LLC announced that it and a number of its affiliates have filed voluntary Chapter 11 petitions to restructure under Chapter 11 of the U.S. Bankruptcy Code in the U.S. Bankruptcy Court for the District of Delaware. To learn more, please visit here.
Town Sports intends to use the Chapter 11 process to engage in further discussions with their landlords and other creditors to successfully restructure their debts to best position the Company for long-term success in the current fitness industry environment. This includes our New York Sports Clubs, Boston Sports Clubs, Philadelphia Sports Clubs, Washington Sports Clubs, Lucille Roberts, Total Woman, and Around the Clock Fitness brands. With Chapter 11, companies generally seek a seamless transition in operations upon a filing, so our members will not recognize a break in service. Town Sports International is not going out of business. (more…)
Ed. Note: On Monday a few folks tweeted me at @PoPville to say they had been charged for September too.
I received an email today from WSC saying that I have a balance on my account, even though WSC announced in April that they’d be freezing accounts due to COVID and even though a judge granted DC’s request for a temporary restraining order against Town Sports, and directed Washington Sports Club not to charge consumers on September 1 if they canceled their accounts during the time the gyms were closed in March – June. (more…)
Follow up from the Office of the Attorney General for the District of Columbia regarding: “the lawsuit AG Racine filed against Washington Sports Club for charging members during the COVID-19 shutdowns, I wanted to let you know that we scored a win in court today [Friday]! The judge granted the District’s request for a temporary restraining order against the company, (more…)
From the Office of the Attorney General for the District of Columbia:
“Attorney General Karl A. Racine today filed suit against the parent company of Washington Sports Club (WSC), Town Sports International, LLC (TSI), for failing to abide by promises made to gym members while its facilities were closed due to the COVID-19 pandemic. In mid-April, responding to a letter sent by AG Racine and other state Attorneys General, TSI had agreed to freeze memberships, credit consumers for dues paid while their gyms were inaccessible, and process requests for cancelations. Since reopening on June 22, however, the company has neither issued those credits to account holders, nor processed all membership cancelations. In response, the Office of the Attorney General (OAG) is seeking a court order forcing TSI to follow through on its agreement to credit consumers and process cancelations, along with civil penalties. This is the second consumer protection lawsuit OAG has filed against the company. (more…)
From the Office of the DC Attorney General:
“Attorney General Karl A. Racine announced today that Town Sports International, LLC (TSI), the parent company of Washington Sports Club (WSC), will stop charging members while gyms are closed due to the COVID-19 pandemic. The gym chain will also credit members for time the gyms were closed and offer free electronic membership cancellations through April 30. (more…)
And so concludes our latest WSC Saga Thanks to all who passed on from the Washington Sports Club parent company:
“April 8, 2020
Dear Valued Member:
We hope you and your loved ones are staying safe and healthy. We have adjusted our policies to align with your needs and industry best practices: As a result, your membership will be put on freeze — at no cost to you — going forward while we are temporarily closed. There is no action required on your part to enact the freeze. (more…)
Ed. Note: This demand follows multiple complaints discussed here.
From the DC Attorney General’s Office:
“Attorney General Karl A. Racine, New York AG Tish James, and Pennsylvania AG Josh Shapiro today demanded Town Sports International, LLC (TSI) stop charging membership dues to gym members during the COVID-19 public health emergency. In the District, TSI’s Washington Sports Club (WSC) facilities are closed as part of the District’s emergency response to the pandemic. While many fitness clubs have provided automatic membership freezes at no cost, TSI has continued to charge District customers for memberships they cannot use. (more…)
Photo by Andrea
Ed. Note: We had a lengthy discussion about gyms on Thursday but I continue to get a ton of messages asking specifically about WSC so I’ll dedicate this post to talk about your experiences with them.
Has anyone figured out what’s going on with Washington Sports Clubs? Are they continuing to charge membership dues despite being closed?
I reached out to them on 3/21 to cancel my month-to-month membership because I was moving out of DC. No answer. Followed up a few days later; no answer (they have not been answering their phones either). I take to social media and find the below email address, which just sent this auto-reply and directs you to this BS letter about how they are basically unreachable and will deal with “credits” after they are back up and operational. This is absurd! Would love to know if you’ve gotten any intel from other readers.”
Noodle writes: “Washington Sports Clubs seems to have tacitly refused to suspend membership charges during closure. This auto message (above) seems to indicate they intend to continue charging & will count the undue charges as future credits after they reopen.”
Mike writes: “This is now the second email in the past couple of days that I’ve received from Washington Sports Clubs parent company (Town Sports International) which, after not receiving any correspondence from them from the beginning of the pandemic until now, states that they will continue collecting membership dues from all members throughout the crisis. This is, of course, problematic on multiple fronts, not the least of which is that I suspect they know this behavior is unseemly (at best) due to the defensive posture of the email below. (more…)
I just got notice from the Washington Sports Club that they will be increasing my monthly rate by $10. Was just wondering what others are paying, particularly if you signed up at the Columbia Heights location, when I see them advertising $50 monthly rates to new members? I am not ok with paying 70-80% more than new members, and don’t even get me started on that BS “annual fee”….” (more…)