Washington, DC

Photo by PoPville flickr user pablo.raw

311 Service Request Locked:

“I have a service request I submitted to 311 online in April. Its status has been “locked” since May. When I call 311, they insist that “locked” means “pending,” but the request is not showing up (as open, closed or overdue) in the 311 mapping application. Anyone have any experience with “locked” service requests?”

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