Topic: Major Maintenance Issues (Flood, Electrical) at The Swift
Major Maintenance Issues (Flood, Electrical) at The Swift
I’ve had horrible maintenance problems in my apartment at the (brand new!) The Swift at Petworth since I moved there in August. So far, I’ve had an incorrectly installed stove/oven, a fire alarm malfunction that happened at 3 am, an electrical outage in my unit, and a flood (2 inches of water everywhere in my apartment) caused by what I’m told was a burst pipe in either the fire suppression system or the building’s AC system (I haven’t yet heard definitively what burst). I’m currently out of my apartment for at a minimum two weeks.
Since having these issues (and especially the flood), I’ve been dealing with slow responses from management and bad service. They’ve stonewalled me and told me to contact renters’ insurance for my accommodations. Unfortunately, that requires me to pay up front and has a high deductible. As far as I can tell, Polinger hasn’t done anything explicitly illegal (though I haven’t had time to look through DC rental regulations), but it is at the very least horrible business.
This is a management company that should be looking out for its renters, but they’re treating me terribly! Since my apartment flooded, I wait hours for management to respond to emails and requests. I think I’m paying for a price point that begs for a better level of service and significant reparations, as this flood was caused by the building’s water line burst.
What resources are available to me at this time to find alternate accommodations, re-negotiate my lease, etc? Has anyone else had any issues dealing with Polinger?
Side note, I STRONGLY advise against living in this building or any Polinger property. If you’re in the market for an apartment, STAY AWAY. I’ve lived in DC for 5 years and had 4 landlords, and this with this management company, I’ve experienced the most issues, the worst response, and the worst service yet.