Topic Tag: The Heights

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Topic Tag: The Heights

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Food and Dining August 15, 2014 at 12:19 am

The Heights' lame "I'm so sorry" to a pregnant woman

I have been living in Columbia Heights since 2008 and take pride and comfort in the neighborhood vibe of our establishments. I am now six months pregnant (with twins, and so I look a bit bigger!) and have a new-found appreciation for this vibe – Room 11 and The Coupe have been particularly wonderful, e.g. bringing orders that they normally leave at the counter to where I am sitting.

Which is why I was shocked by The Heights’ response to me asking to use their restroom last Saturday during a trip to the farmers’ market. No, I wasn’t patronizing the place – I do go there often enough, but I don’t think being a regular is the issue. The issue is honoring and accommodating mothers-to-be. I respectfully asked the hostess if I could use the restroom (I wanted to tell her that I did go around 4 times before I left my home, but that I drank a lot of water because I had calf cramps…but decided that was TMI). The hostess asked me if I was sitting outside on their patio and when I said no, she gave me a fake “I’m so sorry.” I was in such disbelieve that I just mumbled, “are you kidding me?” before walking out. When I told my partner, he immediately went in to talk with them. He spoke with the manager, who told him that they had a recent experience with a pregnant women who they let use the restroom, but who made a mess.


When the manager started apologizing to my partner, he asked if she was sorry enough to actually let me use their facilities. She reluctantly acquiesced.

The Heights is not obligated, of course, to let a non-patron use their restroom. And in fact, we can say that this is a perfectly valid business decision. But it is really? The Heights brands itself as a progressive, neighborhood spot– distinct from the chain establishments on 14th street. I don’t think their response to a desperate pregnant woman’s modest request is becoming of this image.

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