Home › Forums › Public Safety › What to do when your wallet has been stolen? (besides call your banks and file a police report) › Reply To: What to do when your wallet has been stolen? (besides call your banks and file a police report)
The FTC has some good guidance and worksheets at http://www.ftc.gov/idtheft
Had my wallet stolen in September and over $3000 spent in 15 minutes. Read your credit card agreements regarding fraudulent charges and follow their instructions, and document, document, document. Although some credit card companies have features where you can report fraudulent activity online or over the phone, I know that for one of my credit cards (looking at you, Capital One), they don’t consider those to be official notices of fraudulent activities and therefore don’t have to investigate or take the amounts off your balance until you submit the fraudulent activity in writing. I don’t know if it was because of that or unrelated to that policy, but when I first called to report my card stolen, they closed my account but did not mark my account as having fraudulent charges or being stolen. Fast forward a month and a half later, I get an overdue notice, call them, and learn this. I had also sent notification in writing shortly after the fraud, but they hadn’t received it or processed it. With a limited number of days to report fraud, errors like this have the potential to really screw you over, so be vigilent. Keep an eye on your account statements, and call regularly if something hasn’t been taken off. Don’t just wait while they investigate before they take it off.
If you want to go really hardcore, you can contact the businesses where your cards were used. If it’s a big chain, they’ll have a special fraud department, and it’ll streamline things like getting the camera footage of the people who used your cards.