Reply To: Stackable Washer/Dryer

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I just bought stackable Kenmore Elite washer and dryer. Only been using for a short time but so far I’m liking them. However, I can’t ever recommend Sears. It took them 4 tries to get the things installed over a period of 3 weeks (granted, they were installed in a closet and that’s not the easiest thing to do, but you think they would have anticipated that upfront and told me I needed longer hoses and cord, etc.). It was also a comedy of errors with the stacking kit, which the first 2 crews that showed up to install said I didn’t have (or had the wrong one) only to discover with crew #3 that the kit was there all along. Bottom line: I will never, ever shop at Sears again. They sales guys at the Tenleytown location are nice but Sears has outsourced their delivery to another company, so all they could do was put me into a Byzantine bureaucratic nightmare known as Sears Customer Service. It’s a shame that what was once a good company has fallen so far. They are trying to race Walmart to the bottom but are going to lose. You’d think someone with half a brain over there would realize that. I predict they will be wiped off the retail map within 5 years.