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If the wires they are crossing are Pepco lines then they will come out and trim the branches. I have had them do this for me in the last 6 months. I would call back and hope you get a different person. Your neighbor is only responsible for the parts of the tree that are over their yard. I would talk to them about getting someone out and see if they wanted to split the cost. If you feel like you can wait trimming is cheaper in the winter months.