Reply To: Metro Reimbursment Question

Home Forums General Discussion Metro Reimbursment Question Reply To: Metro Reimbursment Question

Pixelww…  Good luck, but I’ve actually tried to get Metro to reimburse me for wasted trips when I had to return home to work rather than waste hours trying to get out to my office in VA.  They categorically refuse to compensate riders for specific incidences when you yourself choose to go by alternate means…even when it’s their screw-up.  Ironically, however, when a line melts down completely they will occasionally make “good will” reimbursements if you complain about how long it took you to get somewhere.  In last year’s Orange line meltdown, I got Metro to give me two vouchers good each for a one-way ride.  Use their complaint email address (on the website) and quote your Smarttrip number for that.