Ugh I’ll keep in mind never to use PepPeeps. Another terrible one is FurPals Petcare. I hired them to visit three times a day for 4 1/2 days to pill my cat. They told me everything went perfectly and the cat was very easy to care for (which was a bit shocking to me, honestly). I could have helped them if they told me they were having trouble — all I wanted was for my cat to be getting his meds. But instead I came home to an almost dead cat and had to spend 2k at the emergency vet the night I got home.
I highly recommend Mindful Pet Services, especially if you have a special needs animal. She is more expensive than others I have used, but actually shows up, genuinely cares, and used to be a vet tech so is capable of dealing with all types of animals.