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To be fair, we’ve only called them twice in the last 5 years. The first time, it was because there was a crackhead on our doorstep. He wasn’t harming us (so we didn’t call 911), but he also wouldn’t leave. The woman who answered by call stayed on the phone with me while I opened one of our doors to speak with him. When he wouldn’t leave she sent a police officer out (while staying on the phone with me) and they dealt with him.
The second time was due to an alarm ringing from either the Safeway or one of the new apartments at 3 in the morning. There wasn’t anything she could do (private property), but she did call the police. The alarm stopped an hour later. I don’t know that me calling the number helped at all, but I don’t know that it hurt.