I used Krista Ellis at Bank of America on a recommendation from my realtor. She was responsive and helpful, walking me through the process as a first time buyer. http://mortgage.bankofamerica.com/kristalellis
Per the previous poster’s comments, BoA negotiated a bit on fees (maybe a couple hundred bucks?) but they were the only ones that would do so!
Incidentally, Krista was recommended by my realtor (http://www.kevinjosephwood.com/) who was also great to work with as a first time buyer – I know several folks who have used both Kevin and Krista and were happy with them!