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Ed. Note: At some point every March DC Water announces “the Aqueduct switches disinfectants from chloramine back to chlorine to clean our water distribution system and improve water quality.”

“Dear PoPville,

Our block is currently under construction for the DC Lead pipe replacement initiative. Recently, our water has taken on a strong odor similar to chlorine or some other chemical. Read More

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Photo by Eric P.

From DC Water:

“DC Water is warning customers that scammers claiming to represent the utility may be calling and asking for credit card or bank account information. DC Water has received a few reports from customers who stated they received a call that appeared to be from a DC Water number, demanding payment for continued water service. However, DC Water did not make the calls.

Customers should be aware of the following information: Read More

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See interactive map here

From DC Water:

“Advisory impacts more than 19,000 customers in some neighborhoods of Northwest and Northeast DC

This morning, the District of Columbia Water and Sewer Authority (DC Water) collected a second round of water samples from seven locations in the areas of Northwest and Northeast D.C. currently under a boil water advisory. These samples will be analyzed at DC Water’s laboratory. Test results should be available Sunday morning. The first round of samples collected Friday evening is currently being processed and will be analyzed tonight. Following two consecutive days of clear samples, DC Water will lift the current boil water advisory, which we expect will be on Sunday.

DC Water issued the Boil Water Advisory after a temporary loss of pressure on Friday, January 19, 2024. This is a precautionary notice to customers in the impacted area to boil water that may be ingested due to water of unknown quality in this localized area of the system. Do not drink the water without first filtering the water (if a source of lead is present) and second boiling it.

DC Water advises customers to search their address on the interactive map at dcwater.com or call the 24-Hour Command Center at (202) 612-3400 to determine if they are in the impact area of this advisory. Customers outside this area can continue normal water use.

The impacted neighborhoods include Colonial Village, Shepherd Park, North Portal Estates, Walter Reed, Takoma, Brightwood, Manor Park, Lamond Riggs, Queens Chapel, Fort Totten, Pleasant Hill, Brightwood Park, Crestwood, Petworth, Rock Creek Park, Hawthorne, Barnaby Woods, Chevy Chase, North Cleveland Park, Forest Hills, Van Ness, Cleveland Park, Woodley Park, Massachusetts Avenue Heights, and Woodland-Normanstone Terrace.

Customers in the impact area should follow this guidance at this time: Read More

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From DC Water:

“The District of Columbia Water and Sewer Authority (DC Water) issued a Boil Water Advisory today for some customers that are or have had loss of water pressure on Friday, January 19, 2024. This is a precautionary notice to customers in the impacted area to boil water that may be ingested due to water of unknown quality in this localized area of the system. Do not drink the water without boiling it first. This advisory will remain in place until follow-up testing confirms the water is safe to drink.

DC Water advises customers to search their address on the interactive map at dcwater.com or call the 24-Hour Command Center at (202) 612-3400 to determine if they are in the impact area of this advisory. Customers in the impact area should boil water used for drinking and cooking. Customers outside this area can continue normal water use.

Customers in the impact area should follow this guidance at this time: Read More

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From DC Water:

“DC Water customers who pay their bills online or by phone will see some changes beginning next month. DC Water is switching to a new platform to process payments. Also, due to a steep increase in merchant card fees, in February the Authority will start assessing a processing fee on all payments made by credit/debit card.

The credit card processing fee will enable DC Water to recoup the costs of providing this convenient payment option to customers. The fees that DC Water pays to card issuers have increased 26% per year, from a total of $1 million in 2018 to $2.7 million in 2023. Read More

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“Dear PoPville,

I’ve lived in an apartment in Capitol Hill for a year and a half. The apartment uses an allocation method to calculate water/sewer, which is “50% occupancy 50% unit square feet.” My bill has consistently been about $20 for water and $40 for sewer. For September, I received a water bill for $90 and sewer bill for $156 – 4 times the usual amount.

What protections do tenants have against outrageous increases when allocation methods are used? Read More

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