Photo by PoPville flickr user D.B.
From the Mayor’s Office:
“Mayor Muriel Bowser announced reforms at the DC Fire and Emergency Medical Services Department (FEMS) and the Office of Unified Communications (OUC) that will improve emergency response times and quality of care for residents and visitors to the District.
The reforms come as FEMS released an investigative report on the delayed emergency response that occurred March 13, 2015 in Tenleytown. That day, at approximately 8:36 a.m., OUC received a 911 call for a one year old male in distress. Paramedics arrived on scene at 8:47 a.m. and provided advanced life support care, but unfortunately the child subsequently died.
Mayor Bowser tasked FEMS and OUC with conducting a top-to-bottom review of the incident, as well as their overall emergency response processes and procedures. The months-long internal investigation found that human error along with technological and training issues – related to a new dispatch system – contributed to a breakdown in emergency response communications.