Heads Up: “Amtrak Trains Cancelled without Notice”

amtrak
Photo by PoPville flickr user Dave Bloom

“Dear PoPville,

I figured that it would be helpful to give people a heads up if it applies to them. I booked tickets home and back for the holidays through Amtrak (Northeast Regional), but my trip changed, so I went to modify my reservation. When I logged into the site, it turns out that Amtrak had canceled my ride back to DC, but I never received a notification about the cancellation. It turns out that they have canceled a number of trains that are running on the day after Christmas, but they have not notified anybody about it yet – my parents had booked a ride on a different train on the same date, and, lo and behold, they double-checked the site, and their reservation had been cancelled too. I’m not sure if they have canceled trains on any other days around Christmas, but I just wanted to let people know about this so that nobody ends up stranded around the holidays.”

10 Comment

  • HaileUnlikely

    That blows. Thanks for the heads up – I have a train reservation the day after Christmas too. Even if you can get a refund and get a ticket for another train, it will probably be at a higher rate, since the new ticket will be purchased less far in advance.

  • I’ve had this happen to me, and their customer service ended up being very very helpful. They had a new train schedule already designated for me…. BUT here’s the trick: if you ask, they let you pick whatever time you want! I had previously booked based on price and couldn’t afford the ideal time. The customer service agent booked me on the preferred time without an up-charge.

  • The same thing happened to me! I was blown away that Amtrak didn’t even send an email alert. Truly incompetent! But, a quick call to customer service allowed me to change to ANY train with no fare change, which was awesome because I actually wanted to leave at a different time. These were Value tickets purchased at the lowest fare bucket so I was really impressed that they let me switch to train with no Value tickets left with no increase in fare. A small consolation for what could have been a really frustrating experience on my departure day.

  • Thanks for this; I logged in to check and my ticket for 12/26 had been cancelled too, and I hadn’t received any notification either. Looks like they just changed the train number(?), but I still had to call and have them re-book it for me. Frustrating.

  • My flight was changed from 9 am to 5 pm on Christmas Eve. Delta sent an email saying my schedule has changed (which I’ve gotten before – but it’s typically a change of 10-20 minutes), so glad I paid attention. I called and they re-booked me, but no non-stop flight was available before mine at 5 pm and they wouldn’t change my flight to the evening before. So now I have to pray a 50 minute connection doesn’t go awry.

  • They cancelled my Thanksgiving Day train to NYC without notice. Luckily, I logged in to purchase my Christmas trips and noticed the cancellation. I guess the upside is that I called customer service and they were very helpful.

    • Annnnnd I just realized that my December 26th return trip was cancelled as well! Looks like I will be calling Amtrak, again (sigh).

  • Sounds like the cancellation could be seen as a good thing- may be able to rebook the trip you wanted to change your ticket to at no extra cost. Love it (those rare times) when the annoying or frustrating things turn out to be better than what we would have had without the occurrence.

  • So this happened to me, but wasn’t a cancelled train. I was booked on the 1pm (ish) NE Regional next Wednesday and they bumped me to the 2pm(ish) NERegional which is too late for me to get where I’m going so I called and they moved me to the 12pm NERegional. Turns out the 1pm wasn’t actually cancelled, they changed it to an Acela.

  • Thank you for posting this. As a result, I checked my Dec. 25/26 reservation (also NE corridor) and found that Amtrak had cancelled 3 out of the 4 legs of my journey. No notice or substitutions, just “canceled.” After 30 minutes on the phone with Amtrak guest rewards I got them rebooked at no charge. One of the trains that was canceled stayed the same (???) The mysteries and joys of Amtrak.