UberEats “done with Instant Delivery in DC. A shame, it was a great service”

ubereats

Thanks to Deidre for letting us know:

“finally got confirmation from UberEats launchedUberEATS that they’re done with Instant Delivery in DC. A shame, it was a great service”

Back in August of 2015 UberEats launched in DC and looked legit. Back to peanut butter and jelly sandwiches I go!

27 Comment

  • justinbc

    LOL, that was fast. They’re still spamming my inbox with deals as of Sunday though…

  • Jerry Grundle

    These unofficial delivery services aren’t what they’re cracked up to be. Unless you don’t mind waiting 90 minutes to have food arrive cold.

  • This is interesting. We just contacted them yesterday to sign up our Restaurant/Bar to offer their services and the email for the DC sales rep bounced back. I’m wondering if you know if they are completely stopping all services or just the lunchtime?

  • Isn’t Instant delivery just one part of the UberEATS? I thought the concept was certain restaurants had a pre-set menu to choose from that could be delivered quicker. I think Uber food delivery is still a thing. This happened in NY a few months ago: http://www.vanityfair.com/news/2016/04/uber-shuts-down-its-experimental-instant-food-delivery-service

  • Tsar of Truxton

    On a side note, did anyone else take advantage of getting a free pre-release copy of Fifa 17 for Xbox One yesterday? Drivers were just delivering copies for free. It was amazing.

  • As If

    never got around to trying it because i was always underwhelmed by the random options offered. oh well. i wish they would bring back UberEssentials though!

  • as a cafe owner in DC I LOVED the idea..until UBER EATS got to the part where they keep 30% the price of the order. 30%! There seriously isn’t 30% left to give after rent, wages, ..

    • justinbc

      That would explain why all the prices for the items I saw on there seemed pretty inflated.

    • yup, their rep tried selling me on the 30% deal. told her I wasn’t an idiot, especially when I knew other vendors were only paying 10%. she said the rate was written in stone. And then!!!! the next day she called back saying they could do 20%.

  • They aren’t going out of business, they’re just getting rid of instant delivery for various featured businesses.

  • ^^^ I was gonna say. I just used them sunday to order Crisp & Juicy.

  • I have had terrible experiences with UberEats. For some reason, drivers could never locate my place despite me waiting outside and them clearly having it on the map. Even if I contact the driver, I still have issues. I live on a corner. It is not that hard. Plenty of feedback provided to UberEats with no improvement. Regular Uber has no problem, so I am not sure what the issue is there.

    Frankly, all other delivery services like this are also pretty bad in my experience (e.g. Postmates). Food never arrives correctly or on time and if there is a problem, you have to re-order and wait the normal 60-ish minutes for a new order (no rush available from customer support). It is a frequent grumbling point at my house.

    • Yeah, I only order from places that deliver directly now. I have just had too many bad experiences with the independent delivery services. It’s too easy for something to wrong along the way, and each side of transaction (restaurant/delivery service) always blames the other.

    • Have you tried Door Dash? They deliver for our restaurant and ~2-5 mins after we get the order sent to us, they’re arriving to pick it up. We often have to have them wait while we cook the food. Way faster then we used to be able to do it ourselves.

  • Don’t trip. Instant Delivery was their original platform that allowed set menu items to be stored in commissary kitchens for drivers in the area to scoop and deliver in a short time window. Full delivery is live and well.

  • I used this service a couple of times. It was very pricey, so I stopped.

  • Argh, I regret not using the $20 first-time user credit I was saving.

  • Yes UberEats in general is still up and running… but I really am disappointed in the end of Instant Delivery.

    It was so great to be able to just have lunch delivered within 5 minutes (compared to 30-50min from regular UberEats).

    For those days when you barely have time to eat your lunch, let alone go get the food you want to eat, Instant Delivery was a godsend.

    • I loved instant when i would just get so slammed at work, realize it was almost 2pm and I hadn’t eaten yet. i’ll miss it.

  • Every driver I talked to hated UberEats. They were making less than minimum wage once they factored in expenses. They would make much more shuttling passengers. So I think Uber has supply problems – restaurants are not interested in giving away 10-30% to Uber and a lot of drivers didn’t want to drive.

  • Can I get some feedback about delivery regular UberEats protocol? Instant UberEats very clearly states that you’re to meet your driver out front. However the regular UberEats is rather vague, but there are suggestions here and there (“delivery to your door”) that it’s like a normal delivery where they knock on your door. The first three deliveries I had, two expected me to come out while the third came to my door. The next time the driver called to tell me he was there. When I went out I asked what the deal was and he looked confused. I’ve started to just come out because here isn’t a tipping feature and it saves them some time. How do others handle this? Are you meeting them at the curb?

    • To be clear, I live in a residential area so it’s not a matter of the driver not being able to park. Any other delivery pulls off and walks to my door, including Postmates.

    • I always meet the driver at the curb for instant or regular … security is tight at both my office building and apartment building anyway, but then they also don’t have to find parking, not to mention I know exactly when they’re arriving (compared to seamless when you’ve really got no clue)

  • Split also just announced that they are done with providing their ride sharing service in DC.

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