“WMATA Please Fix Farrgut!!”


Certainly there are bigger fish to fry but it is indicative… A reader writes:

“It took me two phone calls to convince WMATA that having “Farragut” spelled wrong in their Next Train feature on the website was a problem they should be embarrassed by. All the “next train” apps pull from this site, so it’s spelled wrong when you pull up the station info in the app. It gets better. It’s also wrong in the arrival signs in Union Station, so everywhere …”

One week later:

“Ok. Farragut is still spelled wrong.”

18 Comment

  • Ally

    Those of us at Stadium Armory who, after a fire a month back that knocked out our power station so that we only get service every 15 minutes during rush hour… well, I’m an English major, so I hear you…. but know that your life is good if you actually have the time to worry about this one.

    • Amen.

      And to add on to Ally’s comment, it’s only Blue line service we get, not Orange or Silver anymore.

  • In that case, you should be doubly disturbed that his actual famous order was: “Damn the torpedoes! Four bells. Captain Drayton, go ahead! Jouett, full speed!”

  • Allison

    Fotten Totten still makes me giggle.

  • It should probably also identify it as Farragut ‘North’, lest some noob download and use the app and not understand the difference (2 blocks apart though they may be)

  • Ashy Oldlady

    Why are trains terminating at Farragut North?

  • May be some of you might understand this, but this is a big deal. It shows the total lack of attention to quality, detail, and compliancy that have become a core part of Metro’s culture. This is totally like the brown M&M thing with Van Halen.

    In my experience having worked in IBanking, Consulting, and Big Law, I’ve seen this type of “insignificant” errors end careers.

    • I dunno if I’m personally wanting someone’s head to roll for this – but I completely agree. That such blatant, easily spotted, easily fixed mistakes are so prevalent shows that there’s a lack of institutional control, there’s complacency, and there’s zero quality assurance anywhere in the organization.
      That the popular (I thought it, myself, so I don’t mean it to point fingers at all) response is “this is nothing compared to the REAL issues” is actually again, very telling. This organization is so flooded with deferred maintenance, staffing issues, training issues, deaths, etc., that nobody can be bothered to cross a proverbial “t.”

    • Wrong. This would be a big deal *if* it betrayed weaknesses in an organization that otherwise looked rock solid. But metro does not look rock solid – its problems are glaringly obvious and most are far worse than a typo. This is not a big deal, this is like telling someone to watch out for that bee when there is a bear standing behind them.

      • Why can’t you do both? Run away from the bear AND be mindful of the bee?

        • I didn’t say you can’t do both. I said the bee isn’t a big deal. You’re not getting a lot of bang for your buck focusing on the bee; it doesn’t tell you anything about the bear that you don’t already know. And dealing with the bee still means you’re totally f***ed unless you deal with the bear too, whereas the reverse is not true. Have I completely worn out my analogy?

          • I think the analogy forces the “bear” and “bee” to appear more separate than they are – which is why your analogy works to a degree. But I think what Ios and I are saying is that the “bear and bee” are (different size) indicators of the same lack of control.

            It’s like if a grocery store has a dirty floor. Strictly speaking, it’s not a massive problem, because I’m not buying food from off of the floor. As long as their food storage areas are clean, it’s fine. However, a store that manages to keep the floor clean has management and workforce structures in place that manage to take care of the “little things,” which makes me feel better about their ability to also have taken care of the big things (though they could have their priorities reversed; it’s an assumption).

          • jdre: we already know WMATA isn’t taking care of the big things. This typo doesn’t hint at unknown problems, and them fixing the typo won’t make me think that the big problems have been fixed too. This little thing is a distraction from the big thing, not a pointer towards it. Yes they should fix it; but is anyone going to feel happier, safer, and more comfortable riding metro once they do? I doubt it. You and los are really talking about a scenario where the cracks are maybe just starting to show; WMATA is very far past that point.

    • Agree. If employees cannot be bothered to fix the “easy fixes” that someone takes the time to tell them about, then their institutional problems are so large that they just need to be jettisoned off of the planet and a new organization needs to come in to fix them.

  • I think I’d rather have them fix the A/C, ceiling tiles, turn styles and lighting in Farrgut station first.

    • I Dont Get It

      The data entry clerk or programmer who can fix this is not the same person who can “fix the A/C, ceiling tiles, turn styles and lighting.”

      We should demand we do both.

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