How to get Potholes Fixed in 72 Hours

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Photo by Susannah McPhelim

From DDOT:

“You can request pothole repair services by calling the Mayor’s Citywide Call Center at 311 or by completing a service request online using the District government’s Service Request Center.. Please Indicate the pothole location (i.e. address, intersection) and describe the severity of the problem (i.e. depth, width, number of potholes in one location). A service request will be put into the tracking system, and you should receive a service request number.

DDOT’s standard is to repair potholes within three business days (72 hours) of the time they are reported.

You can call 311 or (202) 727-1000 if the pothole hasn’t been repaired by the specified date of completion. Please reference your service request number.”

29 Comment

  • it’s interesting they made no mention of the see-click-fix 311 app. i reported 4 potholes and an open drain hole in the roadway more than a week ago. they’ve been acknowledged and given service request numbers, but nothing has been done.

    • Isn’t SeeClickFix different than 311? Somehow I had the impression that SeeClickFix (which I think the Washington Post says it’s a partner of) was a non-governmental thing that then directed those requests to the D.C. government.

      • interesting. the app itself is called “DC 311” and seeclickfix is the developer behind it. i just assumed they were developers working directly on behalf of the DC govt. For my own job, i work with an app developer for a project- even though they too are listed as the ‘seller’ in app stores and it’s built off of their template, we consider it our org’s app, done to our specifications, so i thought this was the same kind of situation. maybe not? still, the issues got service request numbers. they just haven’t’ been fixed.

        • Ahh, OK. I use the 311 website ( rather than the app, since I don’t have a smartphone. Maybe that explains some differences between the two — my understanding is that the app allows you to submit photos, whereas the website version doesn’t.
          I think I reported something via a SeeClickFix website ages ago, but for the past few years I’ve just been using 311 — first by phone, then the website.

    • I’ve generally had good results with SeeClickFix, though on Tuesday I reported broken power lines, which potentially could be really dangerous, through the app, and haven’t received anything but an acknowledgement yet.

  • When they say “repair”, do they mean really repair, or just spray gravel everywhere and mark the request as closed?

  • Many thanks to the crew filling potholes on Georgia Ave today. That did not look like a fun job.

  • If I were in DDOT, I’d pitch to create a “Pothole Hunter” app where reporting potholes is turned into a game. Users create an account, and report potholes when they see them. Photos, location, description, etc required for each report. First person to report a pothole gets a certain number of points (based on severity perhaps?). Points accumulate over a year, and leader tables are created. Maybe double the point-values for pothole-alooza (or whatever its called). There could be prizes/trophies awarded. My guess is that potholes would get reported much faster, which I assume is DDOT’s goal.

  • All of Florida Avenue and U Street.

  • I’m calling now to report all of Florida Avenue between 9th and 7th. We’ll see what happens.

  • Is DDOT responsible for the Rock Creek? Parts of Broad Branch are like driving on the moon.

    • I think the Park Service is responsible for RCP.

    • I’ve reported potholes on Rock Creek using the 311 app before and they were fixed. I say report it to 311 and see what happens. Nothing to loose from reporting.

  • All of the M street bike lane.

    • maxwell smart

      All of Connecticut Avenue – there are potholes deep enough to make lakes; bad enough in my car – will be lethal on my bike.

  • clevelanddave

    Don’t believe it. 1) Have you seen that many repair crews out at all? I haven’t 2) I called in a killer pothole last week that killed my speedometer at 1220 N St NW between 12th and 13th. Nothing 3) All along the areas I travel, including a pothole with a cone in it at K and 11th I have seen not a single pothole repair since the last snow. Fail.

    • I’ve seen them all over the place this week. On Monday there were a couple separate crews effing up traffic on Connecticut Avenue in Cleveland Park.

    • Apparently the mayor has initiated an “all hands on deck approach” (chuckle). But, I agree that this is total BS. There are literally thousands of potholes all over town. No one believes that each one reported will get fixed in 72 hours.

  • DC1

    Unfortunately this is not the case when it comes to the roads in Rock Creek Park. National Park Service is supposed to handle them, but not even the people at the Park Police station seem to know who to contact to repair them.

  • How come they can repair a pothole in 72 hours, but it took me THREE months to get the burnt out streetlight bulb replaced across from my apartment?

  • Has anyone driven on 6th ST NE going past Union Market? It is littered with potholes for about 500ft. I’m not sure it meets the scope of a pothole, but rather an entire resurfacing

    • That’s a street? Last I checked it was a gravel path with some spots of pavement that fell of a truck.

    • I put in one about this, and pretty much said what you did, that it’s beyond pothole at this point and now needs a whole resurface. Others have put in tickets too (the app now helpfully emails me things that I might be interested in). Nothing has changed.

  • Lies. Ten days ago I put in two separate tickets for two different large potholes. Yesterday afternoon they were both closed out, and commented that the work was completed. I rode past them this morning, and nothing had even been touched.

  • All of Columbia Road between 14th and 15th

  • Montgomery Ct. has a program to repair PH. I highly recommend that DC take a look!. Pot Hole Repair:

    Where:Hamilton St NW between Kansas Avenue NW. and New Hampshire NW. The worst is between Kansas and 3rd sts.

    Thank You,

    Ward 4 30 year resident!!!!!

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