“We R Wireless, FedEx, and Verizon = Mess. What Can I Do?”

“Dear PoPville,

I ordered a new iphone from Verizon, but the FedEx driver claims that he accidentally delivered it to We R Wireless, a store in Adams Morgan that sells Verizon products (but is not owned by Verizon). When the FedEx driver went to the store to try and retrieve the package, he was told that any phones received had already been taken out of the boxes and added to the inventory. However, the people I have spoke with at We R Wireless now insist that they have checked their inventory for the phone and that no phone with that device number was ever at the store. The way I see it, either the driver is lying about having delivered it to the store in the first place, or the store is lying about not having the phone. When I tracked the package online, it says that the phone was signed for by C. Colbert, which is the name of the Assistant Manager of We R Wireless, so I am guessing that it is the store who is lying, and not the driver.

I called We R Wireless to see if they found the phone based on the device number. The person I spoke with claims that they did inventory and the phone was not there, and that he does not believe they ever had it. I told him how is that possible, since C. Colbert, who it turns out is an Assistant Manager at We R Wireless, signed for the package. He responded that FedEx doesn’t actually get their signatures, they just put the name of the Assistant Manager. So, in sum, We R Wireless claims they never had the phone.

Would love to get some thoughts on any recourse I might have!”