Dear PoPville – Bad Cab Ride – Props to the Cops


“Dear PoPville,

I took a cab home tonight from downtown DC to Cleveland Park after working late. The ride was fairly uneventful, although I thought the driver was somewhat unskilled in terms of changing lanes. He also seemed to be unable to press the gas pedal evenly, and the car basically lurched all the way home. I noticed the credit card machine had a large sticker on the bottom that said “DON’T PLAY WITH SCREEN”, but I thought nothing of it.

When we got to my building, I asked to pay with a credit card. He gave me the usual “but don’t you have cash?” line, and I truthfully said no, I didn’t. Besides, I was going to pay with my work credit card since I was working so late, and processing the expense report is much easier with a card (that also means I typically give a large tip, so I hardly think it’s unfair). Because I’m so used to paying for cabs by card, I hit the “credit card” button on the touch screen as soon as I see it. The screen then gives me an error, and the cabbie immediately says I’ve broken the machine by merely touching it.

I nonetheless sit there while it boots back up, and then I again have a chance to pay. But the machine can’t read my card, after several tries and two different cards, it doesn’t work. I tell him that this is his problem and he is required to have a working card machine, and he then puts the car in drive and starts to pull away, planning to take me to an ATM. At that point I say hell no, and I get out of the car as he’s moving at low speed (luckily, my building has a traffic circle, which he drove the wrong way around, so he had to make some 3 point turns). I go to the door, and sadly I didn’t have my keys, so I had to call the front desk, who let me in. The cabbie (who was an older Asian gentleman with limited English) follows me to the door (without my permission) and gets in my face, pointing at me and screaming “You no want to pay!!” I tell him to call the cops to resolve it, and he says he will, but he follows me into my building anyway. I go to the desk but he stays with me, and I realize he’s not going to let me go. Even though I kept telling him that he could call the cops, and then have the front desk call me down from my unit when they arrive(I didn’t want to tell him my unit), he refuses, so finally I call the cops. He then sits in our lobby as we wait even though I repeatedly ask him to wait outside.

The cops arrive about 15 minutes later by foot (or at least I didn’t see their car anywhere). I give my side of the story in about 1 minute, and then they proceed to ask him about his side. They quickly recognize that if his credit card machine “breaks” the moment anyone touches his touch screen, he’s in violation of the taxi regulations. They also look and see that his sign says “Don’t Play” with the screen, not “don’t touch.” The cabbie is insistent that the machine worked all day fine, and that I was the one who broke it and I just don’t want to pay (which is untrue — I would have gladly paid, but I drew the line when he tried to drive me somewhere without my permission and kept the car moving while I got out). He then claims that he told me that the machine didn’t work when I got in the car (which is not true and contradicts the entire fact that he was trying to get me to use the machine at all). At this point the cops are already concluding that his machine is in violation and that he’s going to get a citation for that.

The cops then ask for his “manifest” (which I guess is the equivalent of his license that permits him to be working), and after pretending to search for it, he says he doesn’t have it and he left it at home. The cops are somewhat incredulous, as that’s apparently yet another and more serious violation, and by now they’ve already called the hack inspector. Apparently he is not even supposed to be working. At that point the other officer then told me I could go if I wanted, and I left it at that.

I feel somewhat bad for what happened — I had no intention of not paying for the ride, as I hardly need a free ride and I wasn’t paying for it in the end anyway. I didn’t intend to escalate the encounter, but when he began driving away I said that was it. His behavior afterward — forcing his way inside, following me around, getting in my face, and sitting there a demanding I call the cops, was extremely in appropriate. I am a tall and large male and can fend for myself against that sort of thing, but I wonder what happens to people who aren’t. I’m getting tired of the number of cabs I encounter who are providing such poor service — be it broken or non-standard card machines — loud radios (I had the joy of listening to a loud and obnoxious gospel sermon on my way home a week ago), talking on the phone, unsafe driving, etc. What is it going to take? My Uber experiences have been problematic too. This is just getting frustrating.

The good part in all of this was the police. I was impressed by how they handled this, not just because they sided with me, but the way they calmly interacted with a very angry cab driver. They did a good job of de-escalating the situation and I wish I could have caught their names. Both were extremely professional, so props to the cops.”

77 Comment

  • The moral of the story: use Uber.

    • maxwell smart

      Exactly. I know Uber has gotten a lot of backlash lately (fare surcharges, regulations, etc) but I’ve had nothing but positive experience with Uber – the cars are nicer, cleaner and the drivers are so much more friendly. Ever cab I have been in DC smells like piss and the driver is usually taking on 3 different cell phones and has an attitude about everything.

      • I always find it a little disconcerting that my Uber drivers almost never know where they are going. I once had an Uber driver literally circle a block because that’s what his GPS told him to do.

    • I’m curious as to what the OP’s and others’ bad experiences with Uber have been. Let’s leave out the few headline-making incidents (a few assaults and sexual assaults), because we all know about them and they happen at least as often with regular cab drivers.

      I’m a white male but have had zero instances of Uber drivers being jerks, having terrible cars, trying to scam me in various ways, or driving like insane people. These things used to happen with regularity when I took regular cabs.

      Even if Uber and regular cabs were the exact same in terms of quality (which they’re not), I would still prefer Uber because of the fact that I don’t have to think about how I’m paying. I don’t even have to swipe a credit card, and I don’t have to think about tipping. So, Uber wins by at least 5 points.

      I’m not a paid Uber shill, but if they want to give me money to hype them, I will accept it.

      • The last time I tried to take Uber, the driver got the location wrong and started driving off in the wrong direction. I called him to ask where he was going since I was clearly in a different location and he told me I was wrong about where I was. I told him that since he was now 10 minutes away (he’d started off at 2 minutes away) I was cancelling the car and taking a cab. He started swearing at me, and when I hung up he called back two or three more times ( I did not answer).

        • Something similar happened to me. The driver was only 3 minutes away when I requested the Uber. I was on Wisconsin in Georgetown in front of the Apple store. I gave him the address and cross streets, but he kept going in circles and couldn’t find Wisconsin. I was tracking him on my phone and would say, “turn right on the next street,” etc. but he still couldn’t find it. After about 10-15 minutes, I was so frustrated, I canceled the trip. I got an email that I would be charged the fare since it was after the 2 minute cancellation window. I sent Uber an email back describing the situation and they refunded me the money. Their customer service was great. Out of maybe 50 trips with Uber, this was my only “bad” experience.

        • This seems to happen a lot with UberX. They don’t look at the address to determine your starting location, they just glance at the little pin on their iPhone map. Often this means they’re on the wrong side of the street (a big problem on Pennsylvania Ave where you have to circle several blocks to get turned around) but occasionally they have gone two blocks away from where I am to pick me up. Getting UberX drivers to find me when I call them is the number one problem with the service.

      • I requested an Uber in Dupont one evening and saw my car approaching on the map and then leaving. I called the driver and he told me I was in his car. Turns out someone else got in and got a free ride that was charged to me. I had to submit some online forms to get a refund, which I did. Thought it would be slightly easier for Uber to immediately cancel the ride and not require me to protest the charges. This only happened once, but even with Uber you have your own set of problems. I actually left Uber and now use Lyft because I like the ability to add a tip for a good driver.

      • I’m totally a huge Uber and UberX fan (I’ve used the sedan, but mostly just UberX). My experiences have been overwhelmingly positive, and the few times it was less-than-ideal weren’t anything that really made me think cabs are better/safer. I’ve heard about assaults, but I’m not convinced that a licensed cab driver has any more incentive to behave. On top of it, I like that the app logs the driver’s name, tags, and location. Should something go wrong, I have the information I need to report it without having to keep my wits about me enough to write down a cab driver’s information. When I’m in a bad situation, all I can think about is getting myself out, not what documentation I need to ask for.
        I have had 2 negative UberX experiences:
        Once my driver got lost on the way to National airport, after battling traffic on Connecticut Avenue instead of taking another route. It was irritating, but first off I could have told him where to go and didn’t. Secondly, I’ve had multiple cab drivers get lost on me, and they were not nearly as apologetic. To make up for the extra time, he wound up turning off the meter before we got to the airport to save me the further charges. Even with the extra time/distance it was $10 cheaper than the cab I took home from the airport a few days later.
        The second time the driver was fine, but her car was a bit shabby and I was missing a seat belt in the backseat. I noted it in my review and Uber said they’d talk to her. Despite that, the car was much nicer than any cab I’ve taken.
        All in all, not that bad. Meanwhile, I’ve had cabs many that were smelly and in poor condition, and drivers who didn’t have change or a working credit card machine, were offensive, had questionable driving skills, refuse to take me somewhere, picked up drunk riders while we were en route at 3am, etc. Not to mention that they’d refuse to drive the 3 blocks from a hotel to pick passengers up when I called a cab in the Waterfront neighborhood, but I have no problem getting an UberX in a couple of minutes. I’ll take my chances with Uber…

      • At least for me, I can never get an Uber to find me. I usually call them from work (over near Union Station on a major numbered street at a major lettered cross-street) or home (an easily recognizable street/cross street), and the app will say a car is 3-5 minutes away. I’ll wait 10 minutes, and only once has the car actually shown up. I call the car, and they invariably say they’re at the destination waiting for me, but when I ask where they are it is usually 5-6 blocks away. Then I have to tell them where I am, and even then sometimes they can’t find me. By that time, I’ve usually allowed 1-3 cabs to pass me by. This happens with black car and Uber X. And if I’m in Uber X, the driver almost never knows where he’s going, which is really irritating.

        The best is that once when Uber tried three times to find me at work, Uber tried to charge me $10 for cancelling. It took me several rounds of emails to convince them that charging me $10 for an Uber that was supposed to arrive in 5 minutes that still wasn’t there 20 minutes later and NEVER CAME was unjust. (I called after 10 minutes, they were 6 blocks away, I told them where I was and they said they were on the way. They called again and said they were there, and I again told them they weren’t and how to get to me (I SWEAR my office is easy to get to). Third time they called and were nowhere in sight, I cancelled the car.)

      • The drivers themselves have been pretty great across the board. Most bad Uber experiences have involved the driver not coming promptly. They’ll accept the call, then the tracker will show them driving away from my location. The drivers swear up and down that it’s a tracker problem, Uber swears up and down that the drivers are taking calls when they are not finished with the previous customer. So who knows. But that and the surge pricing are really my only complaints.

    • Except that he said he’s had problems with Uber too.

      • My problems aren’t with Uber sedan drivers, but with UberX drivers. I have had multiple people who didn’t know basic streets or landmarks in DC, or ones who can’t follow simple directions. Last night, a friend told me she had an UberX driver who didn’t know where Dulles was.

        I now avoid UberX, and cabs are less expensive than Uber sedan.

        • gotryit

          You do realize that UberX is just a person with a car and an app. If you need someone familiar with DC, then get a taxi or Uber sedan. I like that UberX is cheaper because I either know where I’m going or I’m willing to navigate them.

          • Yes, I realize the difference with Uber and UberX, but most people I know use the word Uber for both.

            It’s not that I “need someone familiar with DC,” but if I am paying for a ride, I expect you to be able to follow basic instructions. When those instructions include “head straight down 16th Street; it’s a couple of blocks before the White House,” that should be pretty clear. If you can’t get that right, maybe you shouldn’t be charging money to give people rides.

          • If they’re close by, I use Uber Taxi. Split the difference.

        • I’ve found that different people mean different things when they say “Uber.” This, for example.

        • Just enter the address you’re going to when you hail an Uber and the driver will have the route displayed on his screen.

        • I had an UberX driver once that had no idea where the Kennedy Center was, but it really didn’t bother me that much. If I know where I’m going or happy to navigate myself (most of the time), UberX is just fine. The rating system makes both parties to the transaction be more conscientious, and I can’t recall a single vehicle that wasn’t vastly nicer than the majority of DC cabs.

      • I live in NW. I was at Pentagon City and wanted to uber X home. The driver took me on the SW freeway, which sometimes can be ok because of the 12th St tunnel. As we approached the SW softball fields I kept insisting that the was going the wrong direction. He would break, hard, on the freeway and say “I am using GPS”. Well, GPS is many, many times wrong, especially in DC with the zones. His GPS pointed to SE. He made several illegal stops on the freeway and crazy turns. I complained about him to Uber. What irked me is that he didn’t listen or believe me.

        • That’s why you should enter the address when you get the Uber.

          • palisades

            I’m not 17thSter, but I have found the GPS on uber’s app is severely lacking in comparison to google maps. I think that’s what this person is saying, that the driver was using the Uber GPS going to the address they had given.

          • I always enter the address (and my home address is one block off a major intersection) and still have people who have a had time navigating to it.

          • Grrr. “Have a hard time navigating.” (Like I have a hard time typing today.)

        • I think I had this same driver, except I was going a very simple route (numbers and letters, same quadrant!) and he still went all out of his way “because GPS.” I contested it with Uber because it went several blocks out of the way and got a partial refund.

      • Well the story is specifically stems from payment problems, and I’m sure he hasn’t had any issues paying for his Uber ride.

    • Unless your new, you know that this blog is also littered with bad Uber stories too.

    • Yeah. I have yet to have an issue with Uber or even UberX. I don’t know what everyone is talking about that UberX never knows where they are going, given that everytime I use it, the driver uses GPS Navigation.

      I have tried to take cabs again as they can be more readily available on demand instead of waiting for 7 minutes for an Uber. So many problems with the cabs. Yeah, I can readily pay for my rides with a credit card now. But the utter hostility from the drivers has been bewildering. One driver spent the entire ride bitching about how horrible Uber was, even though I said nothing to bring up the topic, and how furious he was with all the new regulations requiring to keep his vehicle in good operating order. I got another driver in Mt Vernon Square to head to Dupont, and the driver bitched the whole time how he didn’t want to go to Dupont, how he was hoping to drive to H Street to get some sweet fares out there, and how I had better give him an extra big tip for taking me out of the way.

  • Wow! Even though it sounds a little scary, I’m glad it worked out so well. I once had a cab driver tell me the machine wasn’t working after swiping my card 4 times. Only to find out he charged me 4 times. On top of having paid cash so he’d let me out of the cab. F’ing insane.

    • This happened to me, but only a 2X charge on my card and no cash payment. When I called the credit card company to complain they refunded the charge and laughed when I asked if they would recover the overcharge. The cc rep said they just write off small-time fraud. Frustrating.

      • I got Navy Fed to refund it but not my mastercard. I ran my debit card AND credit card to try to get it to “work”. But there’s no identifying info on cab credit card machines. There’s no uniform standard for them. I haven’t taken a cab since.

  • Glad that worked out in your favor. Imagine if you are a small woman and how intimidating it would be 1) to have a stranger drive you against your will 2) follow you into your building. Glad the cops helped as well! they don’t get enough credit for the many situations they descalate that never make the news. And hopefully one less nutso cab driver on the roads. Uber forever.

  • There’s a very simple solution to never have this problem again with DC taxi drivers: use Uber. Every time. I am done with the days of dealing with DC tax driver’s and their shitty demeanor and service.

    • You’re missing the point — D.C.’s cabdrivers need to abide by the rules that are in place. The system should operate the way it’s supposed to.

      • Omg textdoc – THIS IS THE SYSTEM. That one cabbie got busted by the cops is an aberration. The system implicitly allows them to be dicks to customers and overcharge them. All of this has happened before, and all of this will happen again.

        • The system is not supposed to let cabbies do this. I don’t dispute that all of this has happened and will continue to happen, because the D.C. Taxicab Commission is so lax in enforcement.
          However, this is NOT the way that — according to the regulations — things are supposed to work. Even if you or I decide that we’re never again going to take a D.C. cab, the cabs are still out there, and still operating. And they need to be held accountable for operating under the rules.
          Like, even if I never, ever take Metrorail, that doesn’t mean that it’s fine and dandy for Metro to have track fires and delayed evacuations.

          • palisades

            I think the difference is that Metro is still 100% necessary. Uber has taken cab-style trips by storm, completely upending their entire system. This is an instance where people saying “I’ll never take xyz again(in this case, Uber)” actually has an effect.
            We are seeing regulations and changes being put into place at warp speed simply because of uber. Of course, cabbies are still fighting back, and smell like urine, and still do horrible things, but I can guarantee you that in 5 years you won’t even recognize them.

          • What real changes have taken place with D.C. taxicabs, other than the requirement for credit-card machines (which IIRC was approved before the advent of Uber)? I’m not aware of any other regulations having changed.

        • to be fair, the taxi system doesn’t let the cab companies overcharge you (the rate is always the same) – uber’s system explicitly does.

          Many cabbies are dicks though – I’ve gotten in more than my fair share of shouting matches with them.

    • Sparta

      As the OP noted: “My Uber experiences have been problematic too. This is just getting frustrating.”

    • wandafish

      +1. I haven’t used a DC taxi since Uber, and I have had zero problems with Uber so far (understanding that, yes, some have had problems with them, but I’m wondering if this happens once or twice, or regularly like with DC taxis). Often, Uber goes above and beyond (providing candy at the end of the ride, offering to charge my cell during the ride), but even if they didn’t provide these things, Uber drivers are just generally pleasant and friendly. And damn those “broken” credit card machines in taxis. It’s a serious problem, and it’s sad that the city won’t do anything about it.

  • gotryit

    I recommend looking up the Lieutenant in charge of your PSA (google / are your friends for that) and sending him / her a thanks for their professionalism (include details of time / location / etc.). The Lt. can pretty easily look up the call / response and note the feedback to the officers.

  • At least you have a doorman. I had a crazy cab driver once who said he didn’t have any change for a $21 cab ride. All I had was two $20s. He’d been kinda surly the whole time I was in the cab, so I wasn’t about to give him a nearly 100% tip. I gave him $20, said not having change was his problem not mine, and got out and went in my house. He stood outside and banged on my door for nearly 20 minutes while I waited for the police, who did tell him he was obligated to have change for a $20 bill and to leave. He eventually did, but he drove by my house, slowly, about ten more times in the next hour before I had to call the cops again and have them chase him off again.
    Scary part was knowing he knew which house I lived in. Now I always have cabs drop me at the corner rather than the door and I walk the last half a block.

  • Having lived here for 12 years, I’ve only has 2 pleasant experiences in DC cabs. I’ve only had one unpleasant Uber experience.

  • Don’t feel bad, this guy is why we have a Taxicab Commission – as ineffective as it sometimes is.

    • I feel like the Taxicab Commission is why we have guys like this.

    • I once had a pleasant experience with the Taxicab Commission. I took a cab to DCA and noticed that the meter was increasing in odd increments. I took a video as well as collected all his information. It was a $30 cab ride when it should have been only $20. I threw a $20 at him and left. I emailed the TC with the story and said I could provide further evidence. I got a call back a week later asking me to restate my story. At the end of the conversation, the man from the TC said, “Ok. We’ll get this guy.” I don’t know what ever happened, but I was pleased that the TC at least appeared to be doing something about it.

  • I Dont Get It

    I have had very few problems with DC cabs but as someone noted before:

    1. I’m male
    2. I’m white
    3. I’m a big guy
    4. I’m over 40
    5. I pay cash with small bills

    I’m sorry you had this experience.

  • Don’t feel bad about this for one second. You did the right thing, and hopefully this loser cabbie is now on notice. Another sketchy cab driver wouldn’t take a credit card from my 50-something female neighbor. At night (!), he drove her to an ATM several blocks away from our building and escorted her to an ATM. SO scary! When she protested, he also proceeded to say some very nasty things in Arabic, and then went on in English about how she was an insane woman, etc. (some unbelievable stuff). I assumed until you said you were a large male that you were a female. I know they harass men, too, but I always assumed us ladies got it a lot worse because these jerks intimidate women more, and women are in a very vulnerable position being alone in a cab. And a lot of them come from misogynistic cultures. Add this to the long list of reasons why I absolutely avoid taking cabs unless it is a medical emergency or if the Metro (another gamble nowadays!) isn’t working when I fly back here… Otherwise, I’m on my bike and on my feet in this city!!

    • +1 to “I assumed until you said you were a large male that you were a female.” If the experience was this bad for a big guy, imagine how much worse it would’ve been for a woman, especially a small one.

  • Worth reaching out to the District station and giving them date/time details with the comments that you were impressed with their professionalism. Something small like that can make a big difference.

  • i swear i had this same cabbie from National a couple weeks ago. I was going to the rental car facility off jeff davis hwy and had to metro to the airport and then cab from there. This guy SSUUUUCCCKKKKEEEDDD at driving, like you said, could not push the gas pedal smoothly and almost killed us twice trying to change lanes. He asked me to pay cash when we arrived and said his machine was broken. I didn’t actually look at the screen tho.

    • Unlikely you had the same cabbie, since half of the cab drivers in the city meet this description and behavior.

  • I’m not surprised that he would try to intimidate you into doing it his way, but I AM surprised that he would pursue it so aggressively knowing that he was in the wrong. I guess the intimidation/ short-term kidnapping has worked in the past, so it makes sense (to him) to try with you. But with a broken card reader and without his manifest, what was he thinking escalating it to the cops??

  • I agree that you shouldn’t feel bad in the least. This “broken credit card machine” scam is a joke. If your machine is broken, go and get it fixed. Take it up with the installer/manufacturer — that’s your (the taxi driver/company’s) problem, not ours (the rider). If DCTC wants people to take taxis in DC seriously they should start promulgating regulations that actually benefit the riders — e.g., a posted regulation in cabs saying that if the credit card reader isn’t working, you don’t have to pay for the ride. This (customer service and services that actually benefit the riders) is why Uber is crushing cabs.

    The whole thing with the manifest is just icing on the cake.

  • Accountering

    Sounds like you did the right thing. Horrible drivers like this need to be cited and removed from the taxicab fleet after repeated violations. Great job!

  • Small-ist, is that a thing? Because if you go around thinking us smaller folks are pushovers, we’ll kick your ass and take your candy. I almost started rooting for the cabbie.

  • I was in a somewhat similar (although not as escalated) situation — it’s scary. For the most part, now, I try to use Lyft (I was an Uber person until all this stuff about their creepy execs came out).

  • That was not the smartest cabbie, and glad that the police performed so well. I’m not sure that the cab companies and cabbies understand that these kinds of shenanigans play right into Uber’s hands. The cab companies need to do some self-policing.

    That said, I am a faithful Uber user after many unpleasant cab experiences over the years.

  • To everyone saying “just use Uber!!!11” let me say that Uber in DC isn’t all that great either, especially UberX. Ive never had a problem with Uber black, but UberX is so unpredictable. I went through a rash of issues that were caused by drivers not knowing their way around dc AT ALL or drivers lacking basic driving skills (one drove with his hazards on at 15 mph on 66 and then drove me MILES out of the way after making several wrong turns… Turns out he didn’t know how to “follow the line” on gps. Uber only gave me half of that $30 ride back). Uber has grown so much that they’re hiring anyone and everyone without riding with them it seems, as theres just no way you’d hire some of these guys. Most are from outside the area, which hey, fine, but at least know how to use gps! I had another get his car physically stuck in an alley! Like, stuck, as in, I had to get out and help him. I had about 3 of these in a row so I emailed to ask my rating (which might of explained why I was getting such bad drivers), and I have a good rating!! Wtf! Now uber customer service was good in that they always give me the difference back if a driver chooses a poor route, but on my two rides from hell that deserved a larger refund, they were stingy. I’ve used uber a lot and had plenty of good rides, so I promise I’m not one of those complain for a free ride types. In the end though, uber still provides a cheaper ride and it’s so easy to call them… So I still use them. But if it’s a trip where I cannot afford to be late (the number of times UberX has made me late to work related events because of drivers getting lost… Way too many), I call a cab, since it’s worth the extra money. You can call them via the uber app which is nice. I think calling a cab via uber may help hold them more accountable too, if an issue arises. So, super sorry this happened to you, that’s scary and crazy! i woulda called the cops too!

  • Yeah, it’s true UberX drivers are just regular Joe’s relying too much on the Uber/Google map system. The biggest PITA is their lack of DC street/traffic knowledge. I generally have to track down my driver when they show up and at least 75% of the time have to help them navigate to my destination. I’d say it’s 80% drivers not knowing the area/traffic patterns and 20% the mapping app they use (Google?) which doesn’t help them adjust for traffic flow, etc. I’ve heard multiple UberX drivers also complain about their map system.

    However, if you get a driver that takes you out of the way or takes a route that causes unnecessary waits (both add up to a more expensive ride), just email customer support and, if possible, send them your ride information/map/receipt. I’ve done this a handful of times and they’ve always recalculated my route to what would have been the correct distance/time and reimbursed me for the extra charges. A++

    Ultimately it comes down to my experience with the drivers. I’ve never had any character problems with Uber drivers unlike the multiple crazy cab drivers I’ve dealt with (including the one that threatened to kill me, then sat calmly and waited for the cops I had called to show up…he was taken off the street immediately). I’ll use Uber any day because of that (except maybe during 2.9x surge).

  • Smallish, 50ish woman. I hate that I love Uber so much. I mostly Uber X, and have had only one odd experience with a driver who managed to not charge us for the trip because he couldn’t make his app work (he was new). And we are in the middle of a construction zone, so they often take a while to find me. Otherwise, my rides have all been in clean, recent cars, driven by interesting conversational drivers. Cabs…not so much.

  • They could’ve charged him with kidnapping.

  • Look we all want better service, but you can’t expect it if you don’t followup when you have problems. Did you document the cab number? Call the cab company’s name to complain to the owner/management? Some do actually care about service….or at least about whether or not their drivers are misusing/sharing their vehicles. You say that the police called the hack inspector but did you stick around to find out if you needed to file your own separate complaint with the Taxicab Commission?

    If you want something to change then you have to participate in the solution. While sharing your story on PoP is cathartic, it doesn’t really accomplish anything. We all need to file complaints with the companies and/or the commission EVERY TIME we encounter problems.

    • “You say that the police called the hack inspector but did you stick around to find out if you needed to file your own separate complaint with the Taxicab Commission?” You are finding fault with this guy? Seriously??
      He called the police, and the police seemed very professional and capable of dealing with the issues at hand (no working credit card machine, no “manifest”). You’re expecting him to also track down the cab company (if there even was one — many operators are independent) and the DCTC? And all this right after the guy has been dealing with a belligerent taxi driver yelling in his face??
      Sure, the more authorities to which these incidents are reported, the better. But I can’t believe you’re finding fault with this guy for (apparently) not jumping through the maximum number of admnistrative hoops.

Comments are closed.