“DC Health Link or phishing attempt?”

Marketplace or fishing attempt

“Dear PoPville,

I’m 98% sure this is a ham-handed but legit attempt to catch people who encountered trouble enrolling ahead of the December 15th deadline, but… seriously?

Note that it was sent after 6pm on the day of the (extended) deadline, so I’d have plenty of time to check it out. At least there was no upside down flag?”

Date: December 18, 2014 at 6:21:01 PM EST
From: DC Health Link
To: [snip]
Subject: Re: 2015 Plan Selection [ ref:[snip]:ref ]

We apologize for the difficulties you experienced with enrolling in a plan through DC Health Link. We are continuing to work to ensure that you have coverage starting on January 1st, 2015.
In order to move forward with your coverage, we need to know what plan or plans you would like us to enroll you in by Thursday, December 18th.
Already know what plan you want?
Reply to this email with the following information:
• Full names of everyone who should be enrolled
• Full name of your medical plan (if any)
• Full name of your dental plan (if any)
• Whether or not you are applying for financial assistance
Not sure what plan you want?
You can look at your plan options by logging into your account and clicking on the link to “Browse plans without completing an application”.
You can also find detailed plan benefit descriptions here. The plans available to you are the 2015 Individual Market plans.
If you would like advice on what plan is best for you, you can use our search tool or call us at 1-855-532-5465 to find a broker.
What happens if I miss the Thursday deadline?
If you are currently enrolled in a plan through DC Health Link for 2014 and miss the deadline, we will automatically renew you in your current plan or a very similar plan for next year. You have until January 15 to make a plan change for February 1.
If you are not currently enrolled in a DC Health Link plan, we will work with you to enroll in coverage starting February 1.
Please note: This message is for individuals who have reached out to DC Health Link with difficulties completing their application or enrollment for coverage. If this does not apply to you, we apologize for the inconvenience and you may disregard this message.
DC Health Link

8 Comment

  • Legit, healthlink officials were all over the TV news a couple days ago discussing the problems they were having with updating or enrolling people , and that they would be in touch via phone or email by the 18th.

  • I can’t speak to the email, but the phone number they included is the right number. I had trouble enrolling online, but after 50 minutes on hold after calling that same number, I got in touch with someone who helped me enroll. Waiting sucks, but once I got through, the lady helping me was friendly and effecient, and the information she asked me for was basically the same as the info requested in the email. To me, it looks legit.

  • Emmaleigh504

    What are they phishing for? Your name, the name of the health plans you want to enroll in? They don’t ask for bank numbers or ss numbers, why do you think it’s not legit?

    • Those were my thoughts exactly.

    • next email could be “Thanks for providing that information. We need just a little more to get your new health care enrollment started. How would you like to pay your premium? Amex, Discover, Visa, MC?…

      that one email doesn’t have to be the totality of the phishing scheme.

    • If people with bad intentions need more information, they will find another way to get it, and piece things together. Besides the fact, it is very sketchy for them to be asking for that info in an email reply. The fact that it is legit, promotes bad user security, and makes social engineering methods more trustworthy.

  • Like Caroline, I had a similar experience – long waits on several calls, but remarkably helpful folks on the phone.

    It is legit, and I was mostly joking when I sent it in, but I’m kinda horrified they did this. I’d received notifications of messages waiting on the website before, but what they sent this time had no resemblance to those.

    I can totally understand WHY they did it, but yeah, I’m not comfortable sending full names of my family or info about my insurance and financial situation to an info@ mailbox that is suddenly asking on a very tight deadline. Makes me question what their internal procedures and decision making.

    There are lots of good ways to do something like this, but a poorly-formatted plaintext email sent with no warning or verification 5.5 hours before a deadline wasn’t one of them.

    • Emmaleigh504

      If you are uncomfortable giving out non-sensitive information then instead of emailing back, you call the number for assistance. Easy peasy. I see no reason what so ever for eyebrows to even be raise at this email. The fact that it came before a deadline and without warning seems like they are indeed trying to give you info to help with enrollment. Again, no eyebrows raised.

Comments are closed.