Photo by PoPville flickr user available_photons
Metro has posted its Vital Signs annual report [2011 Performance Report], which provides a summary of performance indicators for calendar year 2011. Metro met or exceeded 9 of 11 performance indicators.
“Vital Signs shows our commitment to transparency by providing an at-a-glance summary of key performance metrics.” said Metro’s General Manager and CEO, Richard Sarles. “It shows the many areas in which we are making progress, and identifies where additional focus is needed.”
Among the highlights of the report:
Nearly an eleven percent decrease in the customer injury rate as compared to 2010. Investments made in customer safety received recognition by the National Transportation Safety Board, Congressional and local leaders, and the Tri-State Oversight Committee.
Serious crimes on Metro declined by sixteen percent in the last year, aided in part by the use of crime statistics to better optimize Metro Transit Police resources, and direct actions to deter criminal activity. Metro also increased customer outreach also helped to educate our riders on safer travel practices.
Metrorail met or exceeded its on-time performance target for eight of the twelve months, reflecting a modest improvement over 2010, despite an increase in track work during operating hours.
Metrobus fleet reliability improved by seven percent, due to the addition of more than one hundred hybrid buses.
In other WMATA news – “Efforts to rebuild Metro ramping up”:
Metro’s investment in projects to rebuild and modernize its railroad, trains, stations and buses grew by 26 percent to $770 million in FY2012, an increase of nearly $160 million, and is on track to continue ramping up to nearly a billion dollars this year, following years of underinvestment in maintaining the system. In a presentation to the Metro Board Finance & Administration Committee on Thursday, Metro staff will provide a detailed update on progress to rebuild the system.
“What these charts and graphs tell us is that customers are starting to benefit from more reliable service with a newer fleet of vehicles, and upgraded track and track components. These investments are also starting to deliver more reliable escalators and elevators following extensive modernization and replacement projects,” said Marcel Acosta, chair of the Board Finance & Administration Committee.
The fiscal year 2013 capital budget accelerates efforts to rebuild Metro. In the coming weeks, Metro will open the new Shepherd Parkway bus facility in Southwest Washington, DC, and reopen the south entrance of the Dupont Circle station upon completion of the entrance escalator replacement project.
“Most importantly, we are making significant progress addressing federal safety recommendations and improving reliability by upgrading and replacing thousands of moving parts that make the system work,” said Metro General Manager and CEO Richard Sarles. For example, during the year, Metro welded 1,229 joints, rehabilitated 1,445 linear feet of floating slabs and replaced 2,679 rail signs, 12 miles of running rail, and 21,336 cross ties.
“It’s the type of work that is done on weekends or late nights—the kind of work that necessitates station closures or single tracking, and unfortunately creates some inconvenience for our customers. But it’s essential work in our extensive rebuilding program will make the Metro system safer and more reliable,” Sarles said.
The aggressive capital program, known as Metro Forward, includes projects to replace 95 buses, rehabilitate 100 buses, rehabilitate 42 escalators and 21 elevators, install event recorders on the 1000- and 4000-series rail cars, and continue the rehabilitation of track and structures maintenance on the Red, Orange and Blue lines.
The report this week includes significant accomplishments over the last year, including:
Rehabilitation of 36 escalators throughout the system
Replacement of three escalators at Foggy Bottom station
Rehabilitation of four elevators
Acquisition of 166 new Metrobuses to replace older buses that have been removed from service
Rehabilitation of 100 buses in midlife overhaul program
Acquisition of 213 new paratransit vehicles
Metro’s aggressive schedule of work to rebuild the system over the past two years and proposed work schedule for the next several years will enable the transit system to catch up on maintenance projects including replacing ties, fasteners, frogs and running rail. Clearing the backlog on such maintenance projects caused by years of underinvestment will enable Metro to achieve a steady state of maintenance on the rail system by 2018, resulting in a safer, more reliable ride for customers.
In fiscal 2012 Metro also continued to advance critical work to meet NTSB recommendations, including the completion of a key recommendation to install Guarded #8 rail switches. Between 2008 and 2012, Metro installed 108 of the recommended 178 Guarded #8 switches, including 64 over the past two years. In addition, Metro moved ahead with the 7000-series rail car project to replace the 1000-series fleet, and continued work on track circuit and power cable replacement.