Comments on: Express Hardware Moves from 18th Street to Columbia Road in Adams Morgan

By: Anonymous

Anonymous — Tue, 12 Jun 2012 22:33:48 +0000

MaryKate,

Sorry for your bad experience there. For the record, I am not a contractor or professional. I am a regular person.

By: Anonymous

Anonymous — Tue, 12 Jun 2012 20:08:23 +0000

Sarcasm, people.

By: Anonymous

Anonymous — Tue, 12 Jun 2012 18:56:19 +0000

And I’ve had keys made at other hardware stores in this city (that you would probably find much more acceptable) and the keys didn’t work, had to be remade. You can be off by the tiniest fraction and the key won’t work.

By: AMDCer

AMDCer — Tue, 12 Jun 2012 18:50:32 +0000

Really? It’s stupid to expect a business that copies keys to make keys that actually work? Huh? And just for the record, I’ve had keys made at this store that do work.

By: MaryKate

MaryKate — Tue, 12 Jun 2012 18:50:17 +0000

I’m really sorry for expecting an even base level of competence or general human respect. If the guy who owns this shop wants to barely stock his shelves and insult his customers, then he deserves bad reviews and poor business.

I’m not a contractor. Nor should I have to be to get acceptable service. Part of running a good hardware shop is helping customers who aren’t professional carpenters. Had the owner of the shop offered me anything but misplaced contempt, I would have become a repeat customer. Instead, any single person I can warn away from this jerk and his little shop of horrors is another saved soul.

Now I shop at the Hardware store in Mt P. They are better stocked and very friendly.

By: Anonymous

Anonymous — Tue, 12 Jun 2012 18:36:21 +0000

there was a posting about this a while ago. I think rent was jacked up too high to force the rif-raf retail out from the new fancy condos or they just didn’t let them renew their lease. If the motivation is to add some classier retail or dining to AdMo then I’m all for it.

By: Anonymous

Anonymous — Tue, 12 Jun 2012 18:34:15 +0000

I never had a bad experience with this store but then again I only went there twice. Phoned in to find out if they had what I needed ahead of time. My view is that if a local hw store has what I want and don’t charge too much of a premium (like True Value), then it sure as hell beats going to Home Depot which is a PITA and in a sketch location.

By: agreed

agreed — Tue, 12 Jun 2012 17:07:18 +0000

my experience here is in line with the majority here. unhelpful staff, poorly stocked store, and lousy prices. i originally went in hopeful, went back one other time for convenience (and was disappointed) and never went back.

By: Mike

Mike — Tue, 12 Jun 2012 16:36:59 +0000

At least Old School Hardware on Mt. Pleasant St is nearby and very helpful.

By: Anonynony

Anonynony — Tue, 12 Jun 2012 16:28:50 +0000

This. If you experienced bad customer service or stupidly expected that newly cut key to work it is because you are stupid, stupid, stupid.