The 5pm Post – DC 311 App Launched

Now available for free at the Itunes Apple Store:

“For those pesky potholes, damaged street signs, and other local problems that get you down, the DC311 app makes reporting a problem easier than ever. This iPhone, and iPad compatible, app uses GPS to recognize your location and gives you a menu of common quality-of-life conditions to select from. The app allows you to upload pictures to accompany your request. The mobile app can also be used for a variety of other issues such as graffiti, street maintenance, street light issues, damaged trees, parking meters, and bulk collection. Residents can track the status of reports they or other members of the community have submitted.”

20 Comment

  • what about us android users.

  • Another vote for Andriod, pretty please!

  • Another vote for Android, pretty please!

  • So is the like an 911? If it’s a bus situation or a burglar does the notice go to the police? And boo…I live in Silver Spring – would love to use the neighbor app but can’t.

    • If anyone’s dumb enough to use this app to report a burglary in progress they will get exactly the response they deserve – a polite email back within 24 hours asking them to call 911.

  • gotryit

    it is available for android

  • Good idea in theory. But I can only imagine one underpaid city staffer is on the other end of this thing, getting barraged with requests 24×7 by residents taking pictures of dog crap on their front lawns.

    • I’m sure it just hooks into the existing 311.dc.gov system which is actually pretty great and works well. Happy to see an easier way to do it.

  • Allison

    Cool idea. Now all I need is an i-Anything.

  • Here it is for Android as well; PoP you may want to update your post…

    https://play.google.com/store/apps/details?id=com.seeclickfix.dc311.app&

    Looks like these apps are developed by SeeClickFix who have had apps out there for a while now… I tried it in the past and had mixed results with it.

  • I’ve used the website twice in the past to report potholes and they were patched promptly — the last time was about 2 months ago, and it was patched within 24 hours. YMMV of course.

  • I’m so into this app — as the self-appointed noise-and-parking-in-the-alley-all-day-and-night police of my building! I can be 10xs more annoying!

    • Me too. Is there a “get off my lawn” button? It would have an icon of a guy waving a cane in the air! :-)

  • Can I report drug-dealing with this app?

    I’m getting tired of calling the cops on the thugs that constantly hang around late at night on our block.

    • no. no you cannot. at least not if you want MPD to do something about it when it’s happening.

      911: when you want the police to come to a location for an emergency or non-emergency (like taking a property damage report).

      your local police station or 311: when you want information from the police but don’t want them to come to you (like wondering how to get a police report or a parking pass)

      311: wanting a response from other District agencies (like potholes, broken streetlights, rodents, etc.)

  • I haven’t downloaded it yet, but based purely on the fact that the city is at least trying to make 311 (more) user friendly and transparent should get a +1 from all of us.

  • PDMtP

    If it’s anything like the existing website, anything more complicated than “I need a bulk trash pickup” will just get marked off as “completed” or “not enough information given” with no action. Hate to be cynical, but that’s happened to me twice, and when I complained the second time that also went into the memory hole.

    • +1

      DCPW has 100% completion, and satisfaction rating, and they resolve every case within 90 seconds while completely ignoring the request. This has been my experience with everything save for bulk pickup

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